They Certainly Don't Make It Easy

So check this out…

I have tried twice this week to compliment someone on the service they gave me and it just hasn’t been working out – what is the matter with companies today? They certainly don’t make it easy. I’ve already told my story about JCPenney – they frustrated me again, though. After I sent the email through their website, I got an automated response that a representative would contact me in 48 hours – yeah – that was 6 days ago – oh well. I was telling a friend at work that I was considering printing out the email and taking it into the store to talk to the manager – she encouraged me not to do that – it would more than likely just add to my frustration – and of course she is right!

So my second attempt to compliment someone came when I called Countrywide. I’m refinancing my home and didn’t think about the fact that property taxes are due April 10 and the loan closes on March 30 and since they are compounded – they are paid out of my escrow account. So my loan guy told me to call Countrywide and have them pay the taxes before the loan closes – which I did – and the representative was wonderful – friendly, helpful, followed up and explained everything that was going on. At the end of the conversation – I told her that I really appreciated the service I had received and if she had a supervisor or manager that I could talk with to give her a compliment – apparently the only supervisor was on an escalated call. No one else is available? I was disappointed! She told that since they have my email address, that I may be getting a survey – yeah – because I have had such good luck with surveys this week. What a bummer!